Chatbot technology refers to the artificial intelligence-based systems designed to simulate conversation with human users. These systems use natural language processing (NLP) and machine learning to understand, interpret, and respond to user inputs in a conversational manner. Chatbots can function in various formats, including text-based interfaces on websites and messaging platforms, as well as voice-assisted applications.
The primary purpose of chatbot technology is to provide automated customer support, assist with information retrieval, and enhance user engagement by mimicking human dialogue patterns. Chatbots can be rule-based, following predefined scripts, or employ advanced AI techniques to learn from interactions, which allows them to improve over time. They can serve numerous industries, such as retail, healthcare, and finance, by handling tasks like answering FAQs, booking appointments, and providing product recommendations.
As chatbot technology continues to evolve, it increasingly incorporates elements of contextual understanding and emotional intelligence, enabling more personalized and effective user interactions.
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