AI chatbots are software applications that use artificial intelligence (AI) to simulate human conversation through text or voice interactions. They can understand and respond to user inquiries in natural language, often utilizing techniques from natural language processing (NLP) to interpret input and generate appropriate responses. AI chatbots are commonly integrated into customer service systems, websites, and messaging platforms, enabling businesses to automate communication, provide support, and enhance user experience. They can operate on various levels, from simple rule-based systems that follow pre-defined scripts to more advanced models that leverage machine learning to improve their responses over time.
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